Shipping Policy

AUSTRALIAN DELIVERIES

Shipping is FREE for all Australian deliveries and comes with tracking and a required signature on delivery to ensure your order arrives safely. If you would like Express Delivery we charge a flat fee of $15 AUD. For our awesome New Zealand customers we charge a flat rate of $30 AUD.

WHEN WILL MY ORDER BE DESPATCHED?

Our team endeavour to despatch all orders within 48 hours of receipt of payment, with the exception of public holidays and sale periods when the despatch and subsequent delivery, may take longer.

Once your order has been despatched, delivery times are subject to factors outside of our control. Delivery to metropolitan areas are usually quicker than those to rural destinations.

DELIVERY

Once the order has been posted/shipped, a dispatch confirmation email displaying your tracking number will be sent.

All deliveries within Australia are made by registered post and will require a signature. If you are not home at the time of delivery, a card will be left in your letterbox with instructions for pick-up.

CAN I TRACK MY ORDER?

As mentioned above, you will receive a confirmation email following despatch and this email will provide you with a tracking number and instructions on how to track your order.

INTERNATIONAL DELIVERIES

International orders are made by registered international post.

COST

International deliveries incur a flat rate of $60 AUD.

Please allow from 10 to 21 working days for delivery dependent on your location.

All prices are quoted in AUD (Australian dollars). The prices within the online store DO NOT include any taxes or duties which may be applied by customs at the destination country and any duties or taxes incurred are the responsibility of the delivery recipient.

Please note that in accordance with Australian export regulations we are required to declare the exact value of all items and identify the order as dutiable ‘merchandise’. We are also prohibited by law from identifying an order as a ‘gift’, even if a customer has placed the order with the intention of delivery to a gift recipient.